Simple guidance for eligible exchanges.
Please inspect your order promptly after delivery and contact K9NE before returning any product.
Size Exchanges
An eligible size exchange may be requested within the exchange period stated in your order confirmation of receiving the order.
To qualify, the product must be unworn, unwashed, unused, free from stains, odours and damage, and returned with its original packaging and tags where applicable.
Incorrect or Damaged Products
Contact K9NE within 24 hours when you receive an incorrect item, incorrect size, damaged item or a product with a printing defect. Send clear photographs of the product and packaging.
Non-returnable Products
Worn, washed, altered, customer-damaged and personalized products are not normally eligible for return or exchange unless they were supplied incorrectly or arrived defective.
Delivery Charges for Exchanges
The customer may be responsible for return and replacement delivery charges unless the issue was caused by K9NE.
Request an exchange before sending the product.
Unapproved returns may not be accepted.
Request an Exchange