How K9NE handles your information.
Effective date: June 21, 2026
Information We Collect
We may collect information you provide when you browse the website, create an account, place an order or contact us. This may include your name, telephone number, email address, billing and delivery address, order details and communications with K9NE.
Payments
Payments may be processed by banks, payment gateways or other service providers. K9NE does not normally receive or store complete card details when a third-party payment provider processes the transaction.
How We Use Information
- To process, confirm and deliver orders.
- To provide customer support and order updates.
- To prevent fraud, misuse and unauthorized transactions.
- To improve website performance, products and customer experience.
- To send marketing messages where consent or another lawful basis applies.
Cookies and Analytics
The website may use cookies and similar technologies for essential site functions, shopping-cart activity, preferences, analytics and advertising. You can manage cookies through your browser and any consent tools shown on the website.
Sharing Information
We may share necessary information with delivery providers, payment processors, hosting providers, website service providers, professional advisers and authorities when required by law. We do not sell customer information.
Data Retention and Security
Information is retained for as long as reasonably needed for orders, customer service, accounting, fraud prevention and legal compliance. Reasonable technical and organizational measures are used to protect information, but no online service can guarantee complete security.
Your Choices
You may contact K9NE to ask about your personal information, correct inaccurate information or request deletion where applicable. Some information may need to be retained for legal, accounting or transaction records.
Contact
Privacy questions may be sent to hello@k9ne.lk.